HANGOUT BASED VIDEO RESPONSE UNIT FOR CONTACT CENTERS
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United States of America Patent
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Issued Date -
Dec 17, 2015
app pub date -
Mar 19, 2012
filing date -
Mar 19, 2012
priority date (Note) -
Abandoned
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Abstract
The present disclosure includes an apparatus and method for automated human-computer interaction. In some embodiments, the automated human-computer interaction occurs in a virtual environment and includes multimedia communications. Video, audio, and/or textual interactions are among the various forms of communication supported during the automated human-computer interaction. In some instances, the automated human-computer interaction occurs in a virtual environment to assist a customer during a customer service call.
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