ROUTING COMMUNICATIONS BASED ON HISTORY OF PREVIOUS COMMUNICATIONS
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United States of America Patent
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app pub date -
Jul 16, 2015
filing date -
May 17, 2013
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Abandoned
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Abstract
A method and system for routing communications includes building a first user profile for a first user based on a history of communications associated with a plurality of communication identifiers associated with a first user to route inbound communications. A first communication identifier of the plurality of communication identifiers is associated with the first user and subsequently, the first communication identifier may be assigned to a second user. A second communication identifier is assigned to the first user such that a received inbound communication is directed towards the first communication identifier. The method routes the inbound communication based on an analysis of the first user profile of the first user.
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