SYSTEM AND METHOD FOR RECORDING AND REPORTING COMPLIANCE DATA
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United States of America Patent
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Issued Date -
Sep 24, 2015
app pub date -
May 1, 2014
filing date -
Mar 21, 2014
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Abstract
A system and method for reporting invalid recordings of interactions. An interaction exchange list of interactions may be received that is transferred from an interaction exchange, e.g. to a contact center. A recorded interaction list may be generated listing recorded interactions stored in a memory. Records from the interaction exchange list may be matched with records from the recorded interaction list. For each record in the interaction exchange list, if a matching record from the recorded interaction list is found, it may be determined if the associated recorded interaction is operational. If no matching record is found or if the associated recorded interaction is determined to be non-operational, the associated recorded interaction may be reported as invalid.
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