CUSTOMER EXPERIENCE MEASUREMENT SYSTEM
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
N/A
Issued Date -
Sep 17, 2015
app pub date -
Mar 12, 2014
filing date -
Mar 12, 2014
priority date (Note) -
Abandoned
status (Latency Note)
Importance
Abstract
A system and method for measuring customer experience levels across various phases of customer journey comprising a web server, a client device, a database and a network are described. The customer experience levels are obtained by collecting data from the organization around products, processes and personnel. Metrics may be defined to measure and track performance of same. The metrics may be categorized as core and secondary based on the impact to organization's cost, revenue and/or operating efficiency. The metrics may be aligned along the dimensions of digital, interaction and product experience types and may also be aligned to numerous touch-points with which the customer may interact during the customer journey. The weighted average of all the constituent metrics gives measure of total experience index which helps the organization to measure and monitor the state of customer experience and improve the levels of customer experience for the business profitability.
First Claim
Family
International Classification(s)
- [Classification Symbol]
- [Patents Count]
Cited Art Landscape
Patent Citation Ranking
Recipient Email Address
Recipient Email Address
Comment
Recipient Email Address
Add to Portfolio(s)
To add this patent to one, or more, of your portfolios, simply click the add button.
This Patent is in these Portfolios:
Add to additional portfolios:
Last Refreshed On:
Changes done successfully