Unified call routing in social hunt groups
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United States of America Patent
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May 30, 2017
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N/A
app pub date -
Feb 27, 2014
filing date -
Feb 27, 2014
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Abstract
Telephone call routing in a hunt group is based upon monitoring computer activities of the members (devices, people) of the hunt group. For example, a hunt group's member activity score may be based upon how many incoming hunt group calls that member handles. This high activity score is then used to control that member's place in the call routing order.
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