SYSTEM AND METHOD FOR CONTACT CENTER AGENT GUIDANCE WITH FEEDBACK
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
N/A
Issued Date -
Aug 20, 2015
app pub date -
Feb 20, 2014
filing date -
Feb 20, 2014
priority date (Note) -
Published
status (Latency Note)
Importance
Abstract
In a method for providing guidance to agents of a contact center, a server of an agent guidance system provides a list of key selling points to a plurality of workstations. Each of the workstations is associated with an agent of the contact center. Each key selling point of the list is associated with an effectiveness status. The server receives from a workstation feedback related to an effectiveness of a key selling point of the list. The effectiveness status of a key selling point of the list is automatically modified in accordance with the received feedback. The server provides to the workstations a modified list that incorporates the modified effectiveness status.
First Claim
Family
International Classification(s)
Cited Art Landscape
Patent Citation Ranking
Recipient Email Address
Recipient Email Address
Comment
Recipient Email Address
Add to Portfolio(s)
To add this patent to one, or more, of your portfolios, simply click the add button.
This Patent is in these Portfolios:
Add to additional portfolios:
Last Refreshed On:
Changes done successfully