HISTORY MANAGEMENT APPARATUS, HISTORY MANAGEMENT METHOD AND HISTORY MANAGEMENT PROGRAM
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United States of America Patent
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Issued Date -
Jul 2, 2015
app pub date -
Nov 11, 2014
filing date -
Dec 26, 2013
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Abstract
A history generation part generates a history data set including a duration of each call in each state for each of a plurality of agents. With a degree of evenness of durations for each call in a predetermined state for a predetermined agent as an evaluation index, an evaluation index generation part generates information indicating the evaluation index itself or information used for calculating the evaluation index, as information of an evaluation index based on the history data. An image generation part generates a data set of a display image indicating the evaluation index based on the information of the evaluation index. A display control part causes the display image to be displayed on a display unit.
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