SYSTEM AND METHOD FOR PROVIDING ACTIONABLE INPUT BASED ON SOCIAL MEDIA
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United States of America Patent
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Issued Date -
Jun 18, 2015
app pub date -
Dec 12, 2013
filing date -
Dec 12, 2013
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Abandoned
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Abstract
A contact center system can receive messages from social media sites or centers. The messages may include a problem encountered by a customer. The system can review messages to identify the problem and any solution provided in the social media. The system may then automatically retrieve, store, and repurpose the solution. Thus, the system uses the discovered solution to respond to future occurrences of the problem.
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