Method and Apparatus for Risk Identification and Mitigation
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United States of America Patent
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Issued Date -
Jun 4, 2015
app pub date -
Dec 4, 2013
filing date -
Dec 4, 2013
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Abstract
Systems and methods provide for monitoring, determining, and processing risk indicators relating to a network and/or a consumer. Primary risk indicators may be determined that include measurable metrics of changes in consumer complaint data, e.g. fraud complaint volume or a change in volume with respect to other factors such as number of agents, transactions, and the like. Secondary and/or tertiary risk factors may also be determined, e.g. changes in network such as an increase in the number of agents, total transactions, metrics regarding agent training, trends in particular areas, changes in regulations, etc. With these primary and secondary metrics, systems and methods may monitor these metrics and provide statistical data regarding potential fraudulent activity or other loss data. Upon observing that risk indicators are beyond a pre-determined threshold, systems may determine and/or implement loss prevention measures throughout the network or in targeted areas of the network.
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