CUSTOMER SATISFACTION PREDICTION TOOL
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United States of America Patent
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Issued Date -
May 28, 2015
app pub date -
Nov 22, 2013
filing date -
Nov 22, 2013
priority date (Note) -
Abandoned
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Abstract
A customer satisfaction prediction tool is usable to determine a point value for each of a plurality of leading and lagging service indicators associated with a plurality of service cases. The leading indicators may be based on currently open service cases and the lagging indicators may be based on closed service cases. The tool also is usable to add together the point values to produce a total point value, compute an index score based on the total point value, and display the computed index scores.
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