WEIGHTED PROMOTER SCORE ANALYTICS SYSTEM AND METHODS
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United States of America Patent
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Issued Date -
May 14, 2015
app pub date -
Nov 12, 2013
filing date -
Nov 12, 2013
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Abstract
The methods, apparatus, and systems described herein provide weighted promoter scores (WPS) for customers that have increased precision and/or accuracy compared to a traditional NPS®. The methods include receiving a communication between an agent and a customer, extracting a data attribute from the communication including personality type of the customer, inputting the personality type into an algorithm trained to output a WPS, and outputting a WPS for the customer.
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