SYSTEM AND METHOD OF INTEGRATING DEVICE DATA WITH CUSTOMER RELATIONSHIP MANAGEMENT
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United States of America Patent
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Issued Date -
Feb 19, 2015
app pub date -
Aug 15, 2013
filing date -
Aug 15, 2013
priority date (Note) -
Abandoned
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Abstract
A method of integrating device data into a customer relationship management (CRM) application comprises retrieving configuration data of the CRM application from a data storage device; retrieving device data associated with one or more devices from a device management system; and generating user-selectable options of a workflow configuration for the retrieved device data, the user-selectable workflow configuration options based on the retrieved configuration data of the CRM application. The method also comprises creating the workflow configuration based on user selections of the user-selectable options; and processing device data from the device management system according to the workflow configuration for the retrieved device data.
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