Methods of Identifying Relevant Content and Subject Matter Expertise for Online Communities
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United States of America Patent
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Issued Date -
Jan 29, 2015
app pub date -
Jul 24, 2013
filing date -
Jul 24, 2013
priority date (Note) -
Abandoned
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Abstract
A disclosed method identifies a subject matter expert in an online community for a business entity. The method is performed at a server having one or more processors and memory. The method identifies a plurality of subject matter areas for postings on a website for an online community, and each posting is assigned to one or more of the subject matter areas. For a first subject matter area a set of users is identified, each of whom has authored a plurality of postings assigned to the first subject matter area. A first user of the set of users is identified as a subject matter expert for the first subject matter area based on a determination that the first user's postings assigned to the first subject matter area have consistently been highly relevant to the first subject matter area over a predefined period of time.
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