RETAIL CUSTOMER SERVICE INTERACTION SYSTEM AND METHOD
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
N/A
Issued Date -
N/A
app pub date -
Feb 14, 2014
filing date -
Jun 7, 2013
priority date (Note) -
Abandoned
status (Latency Note)
Importance
Abstract
A system is provided that monitors a customer's movements, locations, product interactions, and purchase behavior within a physical retail store. Emotional reactions to physical items and the virtual display are also tracked. The customer can utilize a mobile device app to request assistance from a retail store clerk. The app determines the position of the customer's mobile device within the store, such as by using Bluetooth beacons, and then transmits this position and a request for assistance to a server computer. The server gathers information about the customer, and then transmits the information along with the request for assistance and the customer location to a sales clerk. A mobile device used by the clerk receives this information and displays the information and request to the sales clerk.
First Claim
Family
International Classification(s)
Cited Art Landscape
Patent Citation Ranking
Recipient Email Address
Recipient Email Address
Comment
Recipient Email Address
Add to Portfolio(s)
To add this patent to one, or more, of your portfolios, simply click the add button.
This Patent is in these Portfolios:
Add to additional portfolios:
Last Refreshed On:
Changes done successfully