VOICE CONVERSATION ANALYSIS UTILISING KEYWORDS
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United States of America Patent
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Issued Date -
Dec 11, 2014
app pub date -
May 25, 2012
filing date -
May 26, 2011
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Abandoned
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Abstract
A system and a method for analyzing the content of a voice conversation. In particular a system for analyzing the content of a voice conversation, comprising a communication block which establishes and manages the communication session between the parties of said conversation; a keyword module in communication with a plurality of information sources for obtaining and storing keywords relevant to the parties; and an extraction block which extracts at least part of said conversation based at least in part on keywords stored in the keyword module and related to the parties.
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