System and method for generating metadata for a recorded session

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United States of America Patent

PATENT NO 10334101
APP PUB NO 20140351256A1
SERIAL NO

13899580

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Abstract

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System and method for completing metadata for a recorded session. A recorder may initiate a recording of a session to produce a recorded session. The recorder may mark the recorded session as an incomplete or bad session. The session may be inserted into a bad sessions list. The bad sessions list may be examined and metadata related to sessions included therein may be used to update an operational database. Other embodiments are described and claimed.

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Patent Owner(s)

Patent OwnerAddress
NICE LTD13 ZARCHIN STREET P O B 4122 RA'ANANA 4362241

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Gluck, Tal Ra'anana, IL 1 8
Kolodizner, Efim Ashdod, IL 18 129
Zur, Tal Rishon-Lezion, IL 16 134

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