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United States of America Patent
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Issued Date -
Nov 20, 2014
app pub date -
Sep 24, 2012
filing date -
Sep 23, 2011
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
There is provided an industrial apparatus of the type used in a product packaging facility arranged to pack one or more products into one or more packs. The apparatus comprises a device configured to perform an operation on at least some of the packs as the packs are transported past the device, a controller arranged to control the apparatus, the controller providing a user interface for the apparatus and a communications link providing bi-directional communication between the controller and a remote device. The controller is configured to receive a command from the user interface indicating a request to initiate a remote support session, initiate the remote support session by establishing a communications session between the controller and the remote device, and receive data from the remote device in the communications session to provide remote support for the apparatus.
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