SYSTEM AND METHOD FOR ANALYSIS OF POWER RELATIONSHIPS AND INTERACTIONAL DOMINANCE IN A CONVERSATION BASED ON SPEECH PATTERNS

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United States of America Patent

APP PUB NO 20140337034A1
SERIAL NO

14036868

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Abstract

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Disclosed herein are systems, methods, and non-transitory computer-readable storage media for evaluating dominance of participants in a conversation or interaction. An example system configured to practice the method first receives interaction data involving a plurality of participants, and can identify a type of interaction based on the interaction data. The system can parse the interaction data to identify dialog turns, and extract, from the interaction data and dialog turns, a plurality of participant features, wherein the plurality of participant features is selected based on the type of interaction. Then the system can generate, for each of the plurality of participants, a power index based on the respective participant features.

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Patent Owner(s)

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AVAYA INC211 MOUNT AIRY ROAD BASKING RIDGE NJ 07920

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
JOHN, Ajita Holmdel, US 50 2010
PRABHAKARAN, Vinodkumar Bronx, US 2 23
SELIGMANN, Doree Duncan New York, US 96 3327

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