APPLYING CUSTOMER FEEDBACK TO GROUP BUYING DEALS

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United States of America Patent

APP PUB NO 20140236749A1
SERIAL NO

13810845

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Abstract

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A system and method for ensuring the quality of a group buying experience includes: receiving a request to sell a product; negotiating a service level agreement with the business; receiving customer feedback on the group buying experience; computing a customer satisfaction score for the group buying experience representing a degree of customer satisfaction; mapping the computed customer satisfaction score to terms in the service level agreement; and providing an instruction related to the customer satisfaction score.

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Patent Owner(s)

Patent OwnerAddress
EXCALIBUR IP LLC701 FIRST AVENUE SUNNYVALE CA 94089

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Yang, Shengwen Beijing, CN 19 90

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