A neural network can be used to determine edit operations for normalizing an electronic communication. For example, an electronic representation of multiple characters that form a noncanonical communication can be received. It can be determined that the noncanonical communication is mapped to at least two canonical terms in a database. A recurrent neural network can be used to determine one or more edit operations usable to convert the noncanonical communication into a normalized version of the noncanonical communication. In some examples, the one or more edit operations can include inserting a character into the noncanonical communication, deleting the character from the noncanonical communication, or replacing the character with another character in the noncanonical communication. The noncanonical communication can be transformed into the normalized version of the noncanonical communication by performing the one or more edit operations.

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