AGENT-BASED COMMUNICATION SERVICE QUALITY MONITORING AND DIAGNOSTICS
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United States of America Patent
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Issued Date -
May 8, 2014
app pub date -
Nov 6, 2013
filing date -
Nov 6, 2012
priority date (Note) -
Abandoned
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Abstract
Diagnosis of a service affecting condition can be performed by obtaining first diagnostic information from a first software agent installed on a first communication enabled device within a customer premises and second diagnostic information from a second software agent installed on a second communication enabled device within the customer premises. The first and second diagnostic information can be processed to determine information regarding a service affecting condition.
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