USE OF VIDEO TO MANAGE PROCESS QUALITY
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United States of America Patent
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Issued Date -
May 1, 2014
app pub date -
Mar 15, 2013
filing date -
Oct 31, 2012
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
Embodiments of the invention provide techniques for using video footage to manage the performance of business processes in a restaurant. In some embodiments, certain types of events to be evaluated are identified, such as those which relate to an order received from a customer in which the customer requests that a standard menu offering be customized in some way. Data describing various aspects of restaurant operations may be queried to identify occurrences of the specified event type, and records describing these occurrences may be identified. Information in the records may be used to retrieve corresponding video footage depicting the processes being performed, and the video footage may be analyzed to verify that processes are being performed as specified.
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