METHODS AND SYSTEMS FOR DISTINGUISHING CALLERS AND INITIATING OR SCHEDULING CALLS
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United States of America Patent
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Issued Date -
Feb 13, 2014
app pub date -
Aug 13, 2012
filing date -
Aug 13, 2012
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Abstract
Methods and systems for distinguishing callers and initiating or scheduling a call based, for example, on the reason for their calls are disclosed. The methods and systems receive one or more input selections from an input apparatus. In addition, the methods and systems determine a set of characteristics representative of one or more customer service representative skills. The methods and systems output the set of characteristics to a server. In addition, the methods and systems receive data regarding a target customer service representative associated with the set of characteristics. In addition, communication with the target customer service representative is enabled by the methods and systems using the received data.
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