SYSTEM AND METHOD FOR DYNAMICALLY ROUTING A SPECIAL NUMBER CALL TO A FUNCTION-FOCUSED ANSWERING UNIT

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United States of America Patent

SERIAL NO

13848972

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Abstract

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A system for dynamically coupling a special number call from a calling unit with at least one function-focused answering unit includes: (a) at least one communication network configured and situated for communicative coupling with the calling unit; (b) at least one switching facility coupled with at least one network of the plurality of networks; (c) a special number call receiving facility coupled with the at least one switching facility; and (d) the at least one switching facility being coupled with the at least one function-focused answering unit. After receiving the special number call, the special number call receiving facility directs dynamically coupling the special number call to one or more included function-focused answering unit of the at least one function-focused answering unit via the at least one switching facility. Determination which function-focused answering unit is an included function-focused answering unit is made at the special number call receiving facility.

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Patent Owner(s)

Patent OwnerAddress
WEST CORPORATION11808 MIRACLE HILLS DRIVE MSW11-LEGAL OMAHA NE 68154

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Heinrichs, George Longmont, US 11 132
Snapp, John Lawrence Westminster, US 42 576
Zacek, Daniel Boulder, US 4 1

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