Headset System For Use In A Call Center Environment
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United States of America Patent
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app pub date -
Mar 27, 2013
filing date -
Mar 30, 2012
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
A headset system for use with a telephone system, especially in a call center environment, and a method of operating a wireless headset system in a call center environment, in which method a wireless connection is established between headset and base unit, and the wireless connection is maintained while indicating from a headset user interface to the base unit that the headset is available for receiving an incoming call. The headset system is connected to a telephone system and has a processor configured to receive mode information and to operate according to the received mode information. The headset has a headset user interface and controls the headset signal processor to operate in accordance with user input. The received mode information comprises a call center mode information in which mode the base unit transceiver is controlled to maintain a wireless connection with the headset transceiver, and wherein the user input includes end-of-call information. The headset is further configured to provide the end-of-call information to the base unit while maintaining the wireless connection.
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