System And Method For Analyzing Agent Interactions
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United States of America Patent
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app pub date -
Dec 24, 2012
filing date -
Oct 22, 2003
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Abandoned
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Abstract
A system and method for analyzing agent interactions is provided. An interaction between an agent and a business is provided to analysts. Performance scores for the interaction are received from each of the analysts and compared. A deviation between the performance score is determined. The deviation is compared to a threshold. Further interactions are provided to at least one of the analysts when the deviation falls below the threshold. A further performance score for the interaction is received from the analyst and provided to the agent associated with the interaction.
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