VALIDATING CUSTOMER COMPLAINTS BASED ON SOCIAL MEDIA POSTINGS
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United States of America Patent
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Issued Date -
Feb 7, 2013
app pub date -
Oct 5, 2012
filing date -
Oct 2, 2012
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Abstract
A system may validate customer complaints about products. The system may include a computer data processing system configured to: query a computer system for social media postings made in a social media network system about the products; determine how widespread each complaint is based on the results of the query; and store information indicative of the determination.
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