SYSTEM AND METHODS FOR OPTIMIZING CUSTOMER COMMUNICATIONS
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United States of America Patent
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app pub date -
Apr 10, 2012
filing date -
Apr 12, 2011
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Abstract
A customer communication system having a scripting system coupled to a customer interface and at least one business system. The scripting system has at least one processor and at least one memory. The processor is configured to communicate with the customer interface and communicate with the at least one business system in real-time using a data format containing a unique identifier and a token value associated with a data value. The processor is also configured to provide a scripted conversation that is delivered to a customer, where the scripted conversation is predetermined based on one of information contained in a customer account, information provided by the customer and analytics and changes in real-time based on psychological factors of the customer that are detected during the customer communication.
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