Risk-Based Complaint Management System
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United States of America Patent
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Issued Date -
Oct 11, 2012
app pub date -
Apr 8, 2011
filing date -
Apr 8, 2011
priority date (Note) -
Abandoned
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Abstract
A risk-based complaint management system is provided to effectively prioritize risks and streamline a complaint process. The risk-based complaint management system comprises a risk assessment database and a risk engine. The risk assessment database is provided to establish and maintain product-specific questions. The product-specific questions are associated to risk and severity levels of product risk assessment. The risk engine is configured to determine a risk level of a customer complaint based on responses to the product-specific questions with regards to the customer complaint.
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