METHOD AND APPARATUS FOR PROVIDING NETWORKED ASSISTANCE AND FEEDBACK CONTROL FOR CONSUMER ELECTRONIC DEVICES
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United States of America Patent
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Issued Date -
Aug 16, 2012
app pub date -
Feb 16, 2011
filing date -
Feb 16, 2011
priority date (Note) -
Abandoned
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Abstract
A computer-implemented method, system, and apparatus for providing networked assistance and feedback control for consumer electronic devices are disclosed. The system and method in an example embodiment include: gathering user behavior and feedback information collected on a user platform via a data network; processing the user behavior and feedback information, by using a processor, to infer a problem encountered by a user on the user platform in operating a consumer electronic (CE) device of the user platform; activating a user interface on the user platform to offer the user assistance in resolving the problem; and recording the problem as a design hint related to a potential design change corresponding to the CE device.
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