METHOD AND APPARATUS FOR INFORMATION EXTRACTION FROM INTERACTIONS
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United States of America Patent
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Issued Date -
Aug 16, 2012
app pub date -
Feb 14, 2011
filing date -
Feb 14, 2011
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Abandoned
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Abstract
Obtaining information from audio interactions associated with an organization. The information may comprise entities, relations or events. The method comprises: receiving a corpus comprising audio interactions; performing audio analysis on audio interactions of the corpus to obtain text documents; performing linguistic analysis of the text documents; matching the text documents with one or more rules to obtain one or more matches; and unifying or filtering the matches.
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