METHOD AND APPARATUS FOR DATA EXPLORATION OF INTERACTIONS
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United States of America Patent
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Issued Date -
Aug 16, 2012
app pub date -
Feb 14, 2011
filing date -
Feb 14, 2011
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Abandoned
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Abstract
Retrieving data from audio interactions associated with an organization. Retrieving the data comprises: receiving a corpus containing interactions; performing natural language processing on a text document representing an interaction from the corpus; extracting at least one keyphrase from the text document; assigning a rank to the at least one keyphrase; modeling relations between at least two keyphrases using the rank; and identifying topics relevant for the organization from the relations.
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