ANALYZING PERFORMANCE USING VIDEO ANALYTICS
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United States of America Patent
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Issued Date -
May 24, 2012
app pub date -
Nov 18, 2011
filing date -
Nov 18, 2010
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Abandoned
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Abstract
A method of analyzing performance comprises capturing video data of an interaction between a customer and a worker. The method further comprises analyzing the video data to determine performance metrics for the interaction. The method further comprises generating a scorecard of the performance metrics.
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