System and Method for On-Demand Diagnostics of a Device Utilizing Secure Data to Interact Wirelessly with One or More Third Party Systems
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United States of America Patent
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Issued Date -
May 17, 2012
app pub date -
Oct 21, 2011
filing date -
Nov 17, 2010
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
A system and method for remotely providing an end user with a solution to a failure in a mobile transaction is disclosed. The system includes a portable communication device having a diagnostics agent configured to transmit the communication device's unique identification number and present status over a mobile network. The system further includes a retailer subsystem in short proximity communication with the communication device, and a remote system management back end in wireless communication with both the communication devices and the retailer subsystem. The system management back end has a diagnostics management system configured to receive failure data from the portable communication device, and to determine a solution based on the failure data. The system also includes a mobile network in communication with the system management back end, via which the solution is wirelessly transmitted to the end user.
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