SERVICE TRACKING SYSTEM
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United States of America Patent
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Issued Date -
Dec 22, 2011
app pub date -
Jun 8, 2011
filing date -
Jun 18, 2010
priority date (Note) -
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Abstract
A method for servicing machinery for the graphic arts industry uses at least one remote service computer, which receives a service request for a machine via a first information channel and transforms the service request into a service ticket and which receives operating data of the machine via a second information channel. Accordingly, the operating data are linked with the service ticket in the service computer and the linked data are subjected to a diagnostic fault-finding process by the service computer.
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