SERVICE LEVEL AGREEMENTS AND MANAGEMENT THEREOF
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United States of America Patent
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app pub date -
Jun 7, 2011
filing date -
Oct 22, 1999
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Abstract
Method and apparatus for service level agreement formation and management is described. More particularly, a service level agreement (SLA) manager is described. This SLA manager comprises an admission controller, a specification module and a performance measurement module. Such SLA manager is interposed between one or more client computer systems and a service provider computer system.
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