User initiated virtual mobile management

Number of patents in Portfolio can not be more than 2000

United States of America Patent

APP PUB NO 20110053583A1
SERIAL NO

12550742

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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Disclosed is a user initiated virtual mobile management process to improve support levels and enhance user experience. With this invention the user will have better control on the VMM as it allows the user to pause streaming when performing sensitive transactions. The user can directly make a connection with the help desk administrator for issue resolution that the user has on the mobile device. User can initiate the request through SMS, IVR, or Data Connection.

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Patent Owner(s)

Patent OwnerAddress
W2BI INC1001 DURHAM AVENUE SUITE 303 SOUTH PLAINFIELD NJ 07080

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Gonsalves, Deepak Union, US 30 470
Jagannatha, Deepa Somerset, US 57 318
Parmar, Ramesh Scotch Plains, US 20 286

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