SYSTEM AND METHOD FOR CREDITING A CUSTOMER ACCOUNT
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United States of America Patent
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Issued Date -
Jul 1, 2010
app pub date -
Dec 30, 2008
filing date -
Dec 30, 2008
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
Embodiments of the disclosed invention include a system and method for crediting a customer account for having placed a call from the customer on hold during a customer service call. For example, in one embodiment, audible advertisements are played while a customer is on hold during a customer service call. Revenue received from the advertisers associated with the audible advertisements is used to credit the customer account. In some embodiments, the total credit applied to customer accounts for having been placed on hold completely offsets all revenue received from the advertisers of the audible advertisements. Thus, the disclosed embodiments provide a mutual benefit to advertisers and consumers.
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