PERFORMANCE TROUBLE ISOLATION SUPPORT APPARATUS
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United States of America Patent
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Issued Date -
Jun 17, 2010
app pub date -
Sep 21, 2009
filing date -
Dec 17, 2008
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
Operation information about a component of an information system is acquired by a CMDB (configuration management database). An investigation information DB stores assumption narrowing information including a plurality of inquiry items to be issued to a user to narrow a cause of a fault of an information system to a specific assumption, and assumption verification information including information necessary for verification of an assumption for each of a plurality of assumptions included in the assumption narrowing information. An inquiry item optimizing function unit refers to the assumption verification information stored in the investigation information DB and operation information stored in the CMDB, generates priority assignment information necessary in assigning a priority to the inquiry item, and assigns the priority to the inquiry item included in the assumption narrowing information on the basis of the priority assignment information.
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