DATABASE FAILURE DETECTION AND RECOVERY FOR CALL MANAGEMENT SYSTEM
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United States of America Patent
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N/A
Issued Date -
May 27, 2010
app pub date -
Nov 25, 2009
filing date -
Nov 25, 2008
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
Methods, systems, apparatus and computer program products for managing calls using a call management system are described. The call management system can receive a call from a communication device and directs the call to a call database containing configuration information for supporting outbound calls. If the call management system detects or obtains notification of a failure associated with the call database, the system automatically bypasses the call database and makes the outbound call using default configuration and call routing information. A second or backup database is used to log call details which can be copied or moved to the call database after the call database is back in service.
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