Method and System for Agent-Assisted Browsing
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United States of America Patent
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app pub date -
Nov 4, 2008
filing date -
Nov 4, 2008
priority date (Note) -
Abandoned
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Abstract
In one embodiment, the invention provides a method for accessing data remotely by using a telecommunications network through an internet capable client device. The method comprises providing to a live agent, a desktop control with relevant tools to facilitate an interaction with a caller and maintaining a voice call via a telecommunications network between said live agent and said caller. The method further comprises identifying an endpoint device of the caller and displaying synchronized information relevant to what the caller said during the voice call simultaneously on the desktop control and the endpoint device, the information being configured for display on the endpoint device.
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