Method and apparatus for field service management
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United States of America Patent
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Issued Date -
Dec 24, 2009
app pub date -
Jun 24, 2008
filing date -
Jun 24, 2008
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
Installing and maintaining equipment, such as optical network terminals (ONTs), at customer sites is time consuming. At present, there is no way to manage field service to improve installation and maintenance procedures. A method or corresponding system in an example embodiment of the present invention provides aids to manage field service to make installation and maintenance procedures more efficient. In one embodiment, field technicians use a data collection device to track installation tasks and corresponding Global Navigation Satellite System (GNSS) coordinates. The collected data and coordinates are analyzed, possibly for a fee, and used to make changes in installation and maintenance procedures. As a result, service provider can save significant cost on future installations and service calls.
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