SYSTEM AND METHOD FOR AUTOMATED KNOWLEDGE BASED AUTHENTICATION
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United States of America Patent
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Issued Date -
Dec 10, 2009
app pub date -
Jun 10, 2008
filing date -
Jun 10, 2008
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Abstract
Systems and methods of automatically authenticating identities are provided through an integration of interactive voice response technology with knowledge-based authentication methodology. An audible communications event is established between an individual and a computing device. Verification trigger data, relating to the individual, may be collected at the computing device. Identity verification questions are audibly presented to the individual, who provides audible responses, such as with speech or using DTMF tones. The responses may be scored according to a set of predetermined parameters whereby an authenticity of the identity is gauged. A client, who requests the identity authentication, may do so during a communication with the individual. Communication between the client and the individual may be reestablished after authentication using a whisper greeting.
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