System and Method for Dynamic Adjustment of a Transfer Strategy
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United States of America Patent
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Issued Date -
Sep 17, 2009
app pub date -
Mar 14, 2008
filing date -
Mar 14, 2008
priority date (Note) -
Abandoned
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Abstract
A method for determining a value for a call center, the value relating to an availability of the call center and setting a transfer strategy of an automated interactive voice response system based on the value. In addition, a system having a strategy adjustment module monitoring a call center and determining a value for the call center, the value relating to an availability of the call center and an automated response module setting a transfer strategy to transfer calls to the call center based on the value.
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