Customer-Enabled Evaluation and and Control of Communication Center Agent Contact
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United States of America Patent
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Issued Date -
Jul 2, 2009
app pub date -
Dec 27, 2007
filing date -
Dec 27, 2007
priority date (Note) -
Abandoned
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Abstract
A communication center has agents operating at workstations and enabled to interact with customers, a router for routing incoming transactions from customers to agents, and routing rule sets associated with specific customers. Individual ones of the rule sets include one or more contact constraints set by the customer associated with the rule set.
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