Systems and Methods for Enabling Customer Service
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United States of America Patent
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N/A
Issued Date -
May 7, 2009
app pub date -
Nov 2, 2007
filing date -
Nov 2, 2007
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
A method for enabling customer service includes providing a first portion of a flow chart including a flow chart component corresponding to a first task and a flow chart component corresponding to a second task. The flow chart may correspond to a customer service process comprising several tasks. A list of steps corresponding to the first task depicted in the flow chart is also provided. User input indicating completion of the first task is then received. Responsive to receiving the user input, a second portion of the flow chart is provided including a flow chart component corresponding to the second task and a flow chart component corresponding to a third task. The second portion of the flow chart includes at least one flow chart component that is not part of the first portion of the flow chart.
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