Methods and systems for determining customer hang-up during a telephonic communication between a customer and a contact center
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United States of America Patent
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Issued Date -
Apr 23, 2009
app pub date -
Sep 29, 2008
filing date -
Sep 28, 2007
priority date (Note) -
Abandoned
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Abstract
The invention relates to a method and system for analyzing an electronic communication, more particularly, to analyzing a telephone communication between a customer and a contact center to determine early termination of a telephonic communication.
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