Centralized production management for measuring mail industry processing performance
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United States of America Patent
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Issued Date -
Mar 12, 2009
app pub date -
Dec 27, 2007
filing date -
Sep 7, 2007
priority date (Note) -
Abandoned
status (Latency Note)
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Abstract
In the disclosed example, an Intelligence Management System (IMS) collects data pertaining to operations of resources of various document processing environments operated by different entities into a database. The IMS processes data from the database according to criteria, to generate at least one anonymous performance metric representing operational performance of resources within a number of the document processing environments. The anonymous metric may be presented to a user, such as personnel of one of the operating entities. If the user has sufficient access privileges, the IMS may also generate a similar client specific metric from data for one or more environments with which the user is associated, for example, to allow benchmark comparison of the operational performance of the associated environment(s) against the anonymous performance metric.
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