Platform for communicating across multiple communication channels
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United States of America Patent
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Issued Date -
Jan 29, 2009
app pub date -
Jun 9, 2008
filing date -
Jun 7, 2007
priority date (Note) -
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Abstract
Systems, methods, and other embodiments associated with communications through a software platform are described herein. In an embodiment, a method for communicating with users across multiple communication channels from a single platform includes gathering data related to a first user; storing the gathered data; accessing the stored data to determine whether a message should be sent to the first user; accessing the stored data to determine what communication channel should be used to send the message to the first user; formatting the message for the determined communication channel; and sending the message to the first user through the determined communication channel.
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