CONVERGED CALL CENTER
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United States of America Patent
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N/A
Issued Date -
Dec 13, 2007
app pub date -
Jun 8, 2007
filing date -
Jun 8, 2006
priority date (Note) -
Abandoned
status (Latency Note)
Importance
Abstract
A converged call center is provided. The converged call center provides a switch connectable to a customer through a telephone network. The switch connects to a converged container comprising a plurality of applications necessary for the call center functionality. The converged container is connected to a voice platform to facilitate communication between the applications, the customer, and a customer service representative.
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